Repairs Service
How long will my repair take?
When you report a repair we will let you know what priority we
have given it. This ensures that the most urgent jobs are completed
first.
- Priority 1 - Emergency repairs are made safe within 24
hours
An emergency repair is any repair that is an immediate danger to
your safety or to the safety of the public. Emergency also means an
issue regarding security or health, or something which may lead to
serious damage to the property. This might include a burst pipe or
no power to the property.
- Priority 2 – Urgent repairs are undertaken within 7
days
An urgent repair is when you cannot use something because it is
broken or if the repair affects the structure, fittings, fixtures
or services to the property. This might include: no heat or hot
water or a faulty light switch or socket.
- Priority 3 – Routine repairs are undertaken within 28
days
A non-urgent repair is a repair that can wait without causing
you serious inconvenience and which we can plan to do in our
current work list. This might include: leaking guttering or plaster
repairs.