If you would like to pay us a compliment for something you
are pleased about please let us know by completing the online compliments
form. Or, if you would like to make a comment on
our services please complete the online
comments form.
You can make a complaint by writing or emailing to us, by
telephone or by completing the online
complaints form. If you make a complaint we will investigate it
thoroughly and tell you within 10 working days what we are going to
do to put things right. Your complaint will be acknowledged within
3 working days.
Once you have received a resolution to your complaint we would
really appreciate if you could complete the online complaints survey form
giving us your feedback on how well the complaint was handled and y
comments or suggestions you may have to improve the
service.
If you would like further information on making a complaint,
please refer to our ‘How to make a
complaint’ leaflet.
If you have a neighbour nuisance issue, please contact
us on 0845 603 5399 or complete the anti-social behaviour report
form.