You said, We did...

We rely on your feedback to improve our services. Our 'You said...we did' feature will give you regular updates on how your feedback has made a real difference.

What did you tell us

Through our complaints procedure you have told us you need:

• to be kept more informed of ongoing repair issues - so we introduced our 'Working with Respect' training, which emphasises the need for contractors to keep residents informed of any work that is in progress
• People said that compensation took too long to come through so we've involved tenants in a review of our policy
• Some people needed more advice on how to treat mould and condensation, so we developed a new leaflet and held a training session for our staff
• We also reviewed our grounds maintenance contract and enhanced the service delivery to sheltered schemes as people said they were not as pleased as they could be.

At the moment, customer satisfaction is high, with 94% of people being satisfied with the response they received.

Please carry on giving your feedback to us.