Customer Services

Putting our customers first

We are extremely committed to providing excellent standards of customer care. We have a Customer Charter in place which outlines our service standards to make sure we give great customer service.

You can phone us on 0300 123 66 11 between 9.00am to 5.00pm, Monday to Friday, where our Customer Services team will be happy to help you.

You can also visit our office at 1 Crown Court, Crown Way, Rushden.

If you need to contact us outside normal office hours we have an emergency service. You simply need to phone 0300 123 66 11 and it will divert your call to the out-of-hours service.

We know how important it is to make sure everyone has equal access to our services and that we understand people have individual needs.

As part of our commitment we will:

• Provide facilities such as Typetalk or minicom services for   customers who have speech or hearing difficulties
• Offer you a portable hearing loop, where appropriate
• Make sure our staff are trained to use interpretation facilities and deal with your request when you ask us to communicate with you in different ways
• Give information in larger print, audio format, Braille or another language if requested
• Adjust our services to meet the needs and choices of our customer
• Make sure that our office is accessible to everyone