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Telephone	0300 123 66 11
Text	07797 800062
Email	spirehomes@longhurst-group.org.uk

Complaints Survey

If you have used our complaints service recently we would appreciate any comments you have regarding the process. We would also welcome any suggestions you may have to improve the service.


Name*
Address*
Phone
Do you feel that the complaints leaflet is clear and easy to understand?*
If no please give details
Did a member of staff phone you within 3 working days?*
Was this useful?
Did you find the staff who dealt with the complaint*
Were you satisfied with the way your complaint was managed?*
Were you satisfied with the response given to you?*
If no, please tell us why.
Have you got any suggestions to improve the way Spire Homes deals with your complaints?

Thank you for taking the time to complete the survey, it is greatly appreciated.

Spire Homes, 1 Crown Court, Crown Way,
Rushden, Northamptonshire, NN10 6BS

Tel: 0300 123 66 11