If, for any reason you are unhappy with the standard of service
you have received from us or a decision we have made or would
like to pay us a compliment for something you are pleased
about please let us know by completing the online compliments
form.
Or, if you would like to make a comment on our services please
complete the online comments form.
You can make a complaint by writing or emailing to us, by
telephone or by completing the online
complaints form. If you make a complaint we will investigate it
thoroughly and tell you within 10 working days what we are going to
do to put things right.
Once you have received a resolution to your complaint we would
really appreciate if you could complete the online complaints survey form
giving us your feedback on how well the complaint was handled and y
comments or suggestions you may have to improve the service.
If you would like further information on making a complaint,
please refer to our ‘How to make a
complaint’ leaflet.
If you have a neighbour nuisance issue, please contact
us on 0300 123 66 11 or complete the anti-social behaviour report
form.